Smart Government Service Hall Solution

The Smart Government Service Hall applies digital intelligence to deliver higher-value services to citizens in the construction of government service halls. Digital intelligence refers to digitization plus intelligence, representing a higher-level requirement based on digitization. Through digital and intelligent technologies, the government service hall is upgraded and transformed to provide more efficient, convenient, and people-oriented services.

Solution Advantages

Centered on the operational management, administrative services and other application demands of government service halls, this solution deeply integrates artificial intelligence, big data and other technologies into various scenarios of government services. It builds a scenario-based smart service hall to comprehensively improve service efficiency and the intelligent management level of the hall.



Core Product Components

AI Digital Human

Integrating core AI technologies including wake-up, speech recognition and natural language understanding, and relying on a massive industry knowledge base, it creates an intelligent brain that accurately understands service guides and frequently asked questions and provides clear guidance.

It completes the whole-process services such as consultation, queue number taking and path recommendation through natural conversation, greatly improving handling efficiency.

Comprehensive Window All-in-One Machine

Integrating the whole process of consultation, acceptance, document issuance and evaluation, it takes enterprise needs as the orientation, reshapes the service process and creates a "non-differentiated comprehensive acceptance" window.

By interconnecting with approval systems such as the integrated government service platform, it deeply integrates cross-departmental items and cross-category business processes, realizing "one-window acceptance", intelligent pre-review and "one-time completion" for high-frequency items.

Remote Video Assistance Terminal

Through video call, screen sharing, video demonstration, file transmission and other means, it provides enterprises with whole-process services including remote consultation, material pre-review and cross-departmental joint review, realizing online processing and improving approval efficiency.

It achieves "one-network access" for government services and "zero distance" for remote services, fully and comprehensively meeting enterprise needs.

One-to-Many Intelligent Guidance & Assistance Terminal

Based on the integrated government service platform, it provides enterprises with efficient one-stop services featuring "one entrance, one window, one trip".

Through internal collaboration, it handles cross-regional and cross-departmental "one-stop matters" for enterprises, effectively enhancing the sense of gain of enterprises.

Digital Empowerment · Service Upgrade