With the continuous advancement of information construction, Yuhao Wantong has actively explored new models of government services. Together with Jin'an District Government Service Center, we have vigorously expanded application scenarios of "Artificial Intelligence + Government Services" to build a brand-new "Smart Government Service Hall". It realizes the automation, intelligence and informatization of government services, bringing a more convenient and efficient experience for enterprises and the public.
"Side-by-Side" Assistance, Zero Distance for Remote Services
The remote video assistance terminals in the intelligent assistance zone upgrade the traditional "face-to-face" counter service to an open "side-by-side" accompanying assistance model, realizing functions such as government cloud windows, full-process assistance, priority channels, and bottom-line research and handling.
It effectively solves the problem of repeated trips caused by insufficient policy knowledge and unclear procedures, and further addresses difficulties for the elderly, the weak, the sick and the disabled.
It achieves "one-network access" for government services and "zero distance" for remote services, enabling the public to enjoy the same quality and efficiency online as at offline windows.
AI Empowerment, Intelligent Guidance
The smart guidance zone is equipped with multiple one-to-many intelligent guidance terminals with dual-screen design. Through double-sided interactive screens, guides can share and view the public’s application interface in real time, providing professional guidance and technical support for online declaration.
Users can easily complete face recognition, card verification and QR code registration. The background system automatically retrieves basic information and certificates, avoiding repeated data entry.
The public can clearly track the progress in real time, effectively improving their sense of gain and narrowing the distance between staff and the public.
Deep Integration, Comprehensive Acceptance
The desktop comprehensive window all-in-one machines in the non-differentiated comprehensive acceptance zone rely on the integrated government service platform, promoting deep integration of cross-departmental and cross-category business processes, fulfilling the goal of "only entering one door and running at most once".
With AI technology to simplify procedures and break through the limitations of traditional manual mode, it realizes intelligent approval of "Internet + Government + AI", enhances transparency and interaction, and comprehensively improves service efficiency and user experience.
Rapid Response, Immediate Service upon Arrival
The hall is equipped with self-service queuing machines centered on intelligent services, realizing "immediate service upon arrival".
With one-click queuing and number-taking, traditional manual processes are simplified and waiting time is greatly shortened, truly transforming government services from "passive waiting" to "active response".
All-Weather Service, Contactless Handling
The intelligent file cabinets in the 24-hour self-service zone support material submission, pickup and pre-review outside working hours.
The public can submit applications at any time, and staff will process them regularly and notify results via SMS. The whole process is contactless, breaking time restrictions and providing flexible and convenient services for citizens.
The launch of this smart government service hall is a vivid practice of "technology empowering people's livelihood" by Yuhao Wantong and Jin'an District Government Service Center.
In the future, this model will be continuously optimized and upgraded. With smarter terminals and more user-friendly design, we will promote government services toward "invisibility" and "precision", so that every citizen can feel the warmth and efficiency brought by technology.
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